1. FILL IN THE RETURN FORM
Click on your country of residence and fill out the return slip:
Switzerland: A return slip is already enclosed with your order.
(If your country is not listed, please contact us via XX)
2. PRINT THE RETURN NOTE + PACK THE PACKAGE
Please pack the goods properly. Then please print out the return slip and stick it on the shipping carton.
Please also include either the completed cancellation form or your printed invoice in the package. You can download your invoice via your order confirmation email.
3. TAKE PACKAGE AWAY
You can drop off the package at a Deutsche Post branch, a DHL Packstation or a DHL Paketbox. You can find locations near you using the location search on www.dhl.de.
We will do our best to process your return and initiate a refund as quickly as possible. It can take up to 10 days after the goods arrive in our warehouse for us to do this. You will receive an automated email regarding your refund.
If you have not received an email from us more than 14 days after delivery in our warehouse - please send us an email to email@example.com
** We kindly ask you for a little more patience, especially during the holidays **